* Order Changes or Cancellation: please check your item dimension, orientation, shipping address, etc. carefully before submitting the order. We might or might not be able to make changes to the order or cancel the order depending on the stage of production of the item. A $25 processing or cancellation fee + any additional fee based on the cost of materials or resources required to make the changes or cancellation, will be applied to your order total or refund.

* Shipment Damages: Please inspect the product immediately upon delivery. In the event that damages occurred in transit YOU MUST CONTACT US WITHIN 2 DAYS OF DELIVERY. If you or your client will be out of town or going on a vacation, let us know within 12 hours of the order confirmation and we can hold the order until you are back in town. We cannot file a damage claim or issue a replacement if you notify us after the 2 day period has expired (no exceptions). We also need photos of the damaged item, box, and packing material as proof to file a claim.

* Return/Exchange/Refund: All return/exchange/refund must be pre-approved before shipping any item back to us. Returned item(s) need to be repacked in its original packaging including interior packing. A 25% restock fee will apply. Customer pays return freight. If you received upgraded service delivery or free shipping special, the actual cost of shipping will be deducted. Upon return, all item(s) will be inspected. Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s). Orders eligible for refund will be refunded in the original form of tender. Please call our Customer Service Dept. at 1-877-978-1109 with any return/exchange/refund questions.