How to measure frame size to fit my canvas art?
- Canvas Width
- The horizontal side of the canvas painting.
- Canvas Height
- The vertical side of the canvas painting.
- Canvas Depth
- The thickness of the canvas painting.
- Final Dimension
- The outer frame dimension.
Click here to start looking for a canvas frame that will fit your needs.
What is a frame rabbet?
The frame rabbet is the depth of the groove inside the frame that holds the artwork. If the stretcher bar of your canvas artwork is 1 inch thick, we recommend getting a frame that has a rabbet of 1 inch or more so the artwork is flushed inside the frame.
Below is an example of a frame that has a rabbet depth of 9⁄16 inch, frame profile width of 3 3⁄4 inch wide, and frame profile height of 2 inch tall:
What is the frame profile width?
The frame profile width tells you how wide the face of the frame is. Please note the frame width is NOT the same as the width of your canvas artwork nor the width of the overall outer frame dimension.
Please see an example below of a frame that has a frame profile width of 3 3⁄4 inch wide, frame profile height of 2 inch tall, and frame rabbet depth of 9⁄16 inch.
When will I receive my canvas frame order?
Most canvas frame orders are shipped in 7 to 10 business days. Shipping takes another 4 to 7 business days. When your order is shipped, we will send you an email with the tracking number to track the status of your package.
Can I change the size of the frame or canvas AFTER I have already placed the order?
Can I cancel the order AFTER I have already placed the order?
How to replace the frame on my canvas artwork?
1. Buy the frame (blank white canvas is optional, if you only need the frame, skip to step 4)
2. If you buy a blank canvas with the frame, remove the canvas from the frame
3. Paint your masterpiece
4. Place your artwork back into the frame (use the Z-clips to secure the artwork inside the frame.)
What to do if my order is delivered damaged?
1 If you are present at the time of the delivery, you must clearly write note about the damage on the shipping documents before signing them for damage. The shipping document, called POD, is the "Proof of Delivery" and acts as a delivery receipt for the goods being shipped. You could also choose to refuse the freight AFTER taking pictures and documenting the damage, in which case most carriers will send the damaged product back to the shipper for inspection. * If damage is not noted on the POD or there is not any picture of the damage, the carrier will most likely deny your claim.
2 It’s very important to take pictures of the damages on the outside of the box, damages on the item, and packing material inside the box to file a claim. These pictures will be used later in the claims process as proof of carrier fault.
3 Once you have taken photos and documented the damage, YOU MUST CONTACT US WITHIN 2 DAYS OF DELIVERY. If you or your client will be out of town or going on a vacation, let us know within 12 hours of the order confirmation and we can hold the order until you are back in town. We cannot file a damage claim or issue a replacement if you notify us after the 2 day period has expired (no exceptions).
What is the return policy?
All return/exchange/refund must be pre-approved before shipping any item back to us. Returned item(s) need to be repacked in its original packaging including interior packing.
A 25% restocking fee + return shipping fee will be deducted from the order refund amount. If you received upgraded service delivery or free shipping special, the actual cost of shipping will be deducted.
Upon return, all item(s) will be inspected. Appropriate exchanges, credits and refunds will be issued for the purchase price of the item(s). Orders eligible for refund will be refunded in the original form of tender. Please call our Customer Service Dept. at 1-877-978-1109 with any return/exchange/refund questions.